Privacy Policy

1. Data Controller

This Privacy Policy explains how personal data collected through the arselikacreative.com website operated by Arselika Creative ("company", "we", "us") is processed. Our contact details as the data controller:

• Company: Arselika Creative Digital Marketing
• Address: Akaretler Sıraevler, Şair Nedim Caddesi, Beşiktaş / Istanbul, Turkey
• Email: hello@arselikacreative.com
• Phone: +90 532 786 2435

2. Personal Data We Collect

When you visit our website or use our services, the following personal data may be collected:

• Name, surname and contact information (phone, email)
• Company name and industry information
• Project details submitted via application forms
• IP address, browser type and visit data (via cookies)
• Communication content shared via WhatsApp or email

3. Purposes of Processing

Your personal data is processed for the following purposes:

• Evaluating quote requests and providing responses
• Fulfilling obligations under service agreements
• Customer relationship management and support services
• Meeting legal obligations (invoicing, tax, etc.)
• Analysing and improving website performance
• Marketing communications where you have given explicit consent

4. Legal Basis

Your personal data is processed under the following legal bases in accordance with the Turkish Personal Data Protection Law (KVKK No. 6698) and applicable GDPR principles:

• Necessity for the establishment or performance of a contract
• Necessity for our legitimate interests
• Compliance with legal obligations
• Your explicit consent (for marketing communications)

5. Retention Period

Your personal data is retained for as long as required by the purpose of processing and applicable legal obligations. Customer-related data is retained for 10 years after the end of the business relationship; application form data is retained for a maximum of 2 years after the evaluation is completed.

6. Sharing with Third Parties

Your personal data is not shared with third parties except in the following circumstances:

• Sub-contractors necessary for service delivery (accounting software, email service, etc.)
• Competent public authorities where legally required
• Where you have given explicit consent

Third-party services we use include Google Analytics, Google Ads and Meta Business Suite. Their privacy policies are available on their respective websites.

7. Your Rights

You have the following rights under applicable data protection law:

• The right to know whether your personal data is being processed
• The right to request information about processed data
• The right to learn the purpose of processing and whether it is used in accordance with that purpose
• The right to request correction of incomplete or inaccurate data
• The right to request deletion or destruction of your personal data
• The right to object to processing and to challenge decisions made by automated systems
• The right to claim compensation for damages

To exercise these rights, please write to hello@arselikacreative.com. Requests will be responded to within 30 days.

8. Security

Technical and administrative security measures are in place to protect your personal data. Our website is protected with SSL/TLS encryption and access to your data is restricted to authorised personnel only.

9. Policy Changes

This Privacy Policy may be updated when necessary. In the event of significant changes, the "Last updated" date on this page will be revised.

10. Contact

For questions regarding our privacy policy: hello@arselikacreative.com